The Good, The Bad, and The Fugly: 2021 Edition
The Annual Musings of the Discombobulated
Published in
13 min readJan 5, 2022
2021, the second full year right after the decade that redefined so much of what we should be focussed on in the customer professions, has gone.
Through the fogginess of COVID that engulfed these last 2 years, it is easy to lose sight of what actually happened. And I’m not going to help…
